Quality Assurance Policy
Wallace Cameron Training
Introduction
For any organisation to be successful it is essential that users’ requirements are fully met. Wallace Cameron Training is committed to providing the best services possible and needs to be able to demonstrate that it provides quality services and manages the organisation efficiently and effectively.
In an increasingly competitive market it is critical that Wallace Cameron Training is able to evidence our commitment to quality to partners, users and potential employees.
What is Quality Assurance?
Quality assurance is the process of verifying or determining whether products or services meet or exceed user expectations. Quality assurance is a process-driven approach with specific steps to help define and attain goals.
This process considers design, development, implementation and evaluation.
It is essentially about learning what we are doing well and striving to do it even better. It also means finding out what we may need to change to make sure we meet the needs of our users.
Quality Assurance in practice
As a user led organisation we endeavour to understand current and future users’ needs and will strive to meet users’ requirements and exceed expectations at all times.
There is a shared understanding throughout Wallace Cameron Training about what we are trying to achieve and how we are trying to achieve it. This involves:
Agreeing quality objectives, reviewing their relevance and monitoring performance against objectives regularly
Ensuring that our users know what to expect from us
Having a Board and management team in place who can provide clear vision and direction
Having all policies and procedures documented and reviewed
Having a Business Plan that details our strategic priorities for the next five years
Having a Work Plan with measurable outcomes for each project
Developing a Personal Development Plan for each employee to ensure that they have the relevant skills and expertise
Using effective communication tools to keep everyone informed
Actively participating in the audit process, both internal and external, in order to drive continual improvement.
There is a technical infrastructure capable of supporting the delivery of our aims and strategic priorities.
There are the necessary resources in place to support the delivery of our aims and strategic priorities.
There are monitoring procedures in place to ensure that policies and procedures are being implemented and are effective.
We have positive relationships with our partners and others working in our field to enable us to share experiences and resources, to pool expertise and work in partnership in the best interest of our users.
We evaluate all activity on a continual basis and use the feedback gained to inform the development of our policies, Business Plan, Work Plans and Personal Development Plans.
Quality Marks
There are various industry quality marks that demonstrate that an organisation has effective quality management systems in place. Wallace Cameron Training will hold at least one quality mark that is easily recognised within our field and seen to be synonymous with quality. The quality mark held will be assessed on an annual basis to ensure that it is still the most relevant for the organisation.
Responsibilities
Ultimate responsibility for the implementation of this policy rests with the
Managing Director. They are responsible for ensuring that the policy is reviewed, ensuring that the organisation is in a position to deliver quality services as described above.
The Chief Executive is responsible for overseeing the implementation of the
Quality Assurance Policy and ensuring that all managers are adhering to their responsibilities.
The managers’ responsibilities fall primarily with the Operations Manager in
terms of ensuring that quality assurance processes are assigned to relevant
employees and that adequate and appropriate training is given.